Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Most orders are processed and shipped within 2–5 business days. Please allow extra time around major sales and holidays.
Do you offer free shipping?
Yes! Orders of $75 or more ship free within the contiguous U.S. (lower 48 states).
Do you offer faster shipping?
Expedited shipping is available within the contiguous U.S., with rates based on destination and package weight. Expedited shipping speeds up the carrier's delivery, but it doesn't shorten our 2–5 business day processing time.
Where do you ship?
We currently ship to the U.S. and Canada. International rates include duties and taxes upfront, so you won't be charged later. Transit times are shown at checkout.
When will I get tracking information?
You'll receive a shipping confirmation email as soon as your label is created. Tracking may take 48–72 hours to update after that.
Can I change my order after placing it?
We can't guarantee changes once an order is placed. Email support@lovecrafted.com with as many details as possible and we'll do our best to help.
Why did my order arrive in a used box?
To reduce waste and keep costs low, we reuse intact shipping boxes and packing materials. Your candles are still packed with care to arrive safely.
Returns & Damages
What is your return policy?
You have 14 days after receiving your order to request a return or exchange, with your receipt or proof of purchase. Email support@lovecrafted.com to get started. Approved refunds go back to your original payment method within 10 business days. We're unable to cover shipping fees.
Are any items final sale?
Yes. Sale items, clearance items, discontinued items, limited collections and releases, and gift cards can't be returned, refunded or exchanged.
What if my order arrives damaged?
Email us within 48 hours of delivery with photos and a description of the damage. Please keep the item unused, and we'll make it right.
Can candles melt during shipping?
Candles and wax melts can soften or melt in hot weather. We recommend shipping to an air-conditioned location where someone can receive the package. We can't be held responsible for melting if a package is left out in the heat.
Our Candles
What are your candles made of?
Each candle is hand-poured in Houston, Texas, using a premium soy blend wax, high-performing fragrances and lead-free wicks, and is aged for peak performance.
How big are the candles, and how long do they burn?
Our candles are 7oz with a single wick and burn for about 40 hours.
How do I get the best burn?
- Trim the wick to about ¼ inch before each use.
- On the first burn, let the wax melt all the way to the edges to prevent tunneling.
- Burn for no more than 4 hours at a time.
- Keep candles away from drafts, and use a snuffer to put them out.
- Stop burning when about ½ inch of wax remains.
What is Solemn 95?
Solemn 95 is our limited-edition candle and wax melt honoring the Sugar Land 95, who were forced to harvest sugarcane under Texas's convict leasing system. 50% of every purchase supports Friends of the Sugar Land 95, a 501(c)(3) nonprofit. Shop Solemn 95
Discounts, Gifts & Wholesale
Do you offer a first-order discount?
Yes! Sign up with your email to get 10% off your first order. It's limited to one coupon per customer.
Can I send a candle as a gift?
Yes. On any product page, you can add a personal message for the recipient.
Do you sell wholesale?
Yes! Retailers can order Lovecrafted candles and wax melts through Faire. See our Wholesale page for details.
How do I contact you?
Email support@lovecrafted.com or use our Contact page.